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Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, investment and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting More History, you can choose to view up to 6 months of previous history.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, amount or type in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have a demo site that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 10 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or American Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received, we will process your request. You will need a registration key to access the service for the first time. The registration key will be mailed to you via regular mail. You must have an existing checking account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, you create your password when you fill out the registration form using the guidelines outlined on the form. You may also change your password at any time through the User Options.
Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately!
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